# AI Fundamentals for CX Professionals (w/ The AI Collective ATL) **Date de l'événement :** 10/06/2026 * Publié le 10/06/2026 ### Date 10/06/2026 ### Galerie d'image ![1.png](https://firebasestorage.googleapis.com/v0/b/memory-ai.appspot.com/o/prod%2FrKxsdSTpqCfzIFY8Y2hg%2FprojectsMedias%2FnoxuGcwce2tsAgjTiSAH%2Fthumbs%2F1_1600x900.png?alt=media&token=84ffcc1e-7853-4251-b154-ffbea82420e9) ### Ville `#Alpharetta` ## Description Learn more about AI + CX than 99% of CX professionals Customer Experience (CX) has always been about understanding people. The professionals winning right now have figured out that AI is the fastest way to get there - and that the tools have finally caught up to the work. But they are also aware of where chatbots, voicebots and other agents are best used, and not used. This isn't a lecture. It's a working session for CX practitioners who need to cut through the noise, see what AI actually does at each stage of the experience lifecycle, and leave with a clearer picture of what to use, when, and why it's critical to keep humans in the loop. Join The AI Collective Atlanta this Wednesday, June 9, 5:30-8:30 at Improving in Alpharetta for an insightful evening of community discussion around use of AI in customer experience, including service design, customer success, contact centers, problem resolution, and discuss where it's best to use voice AI, chat AI, or human solutions. ABOUT THIS EVENT AI is reshaping every stage of CX - from the first moment of customer discovery through journey design, service delivery, and long-term loyalty measurement. But most CX professionals are still figuring out which tools actually matter for their work versus which ones are just noise. This discussion will break it down in two parts: 1) AI tools for Experience Design and 2) AI tools for Experience Management. We'll share summaries from current 2026 research on how CX teams are actually using AI, discuss what's working across the field, and spend real time on practical tools and use cases for the work you do every day. Free. Community-driven. Come ready to talk. This free, 90-minute hands-on workshop is designed for people who are new to AI or are just starting to do more advanced things like create agents, build apps, create reports. No jargon. No theory. Just practical tools, live demonstrations, and real use cases that apply to your work from day one. AI Collective Atlanta brings together Atlanta's most active community of AI practitioners, founders, buillders, investors, learners, and leaders. This workshop is part of a series to ensure professoinsals understand AI and know how to use it to their best purpose in increasing value. The Room Where it Happens This is what it looks like when Atlanta's AI community shows up. Same room. Same energy. This Wednesday, June 9 - come be part of it. WHAT WE'LL COVER 🔍 2026 AI in CX - What the Research Says - We'll open with summaries from current AI usage reports specific to CX, then discuss what's actually happening in the field versus what's being hyped. 🗺️ AI Tools for Experience Design - Customer discovery, journey mapping, product design, service design, facility design, UX/UI, and more. Which tools apply where, and what they can actually do. 📊 AI Tools for Experience Management - Customer success, goal setting, SLA management, MOSs, VOC programs, metrics and measurement, and loyalty tracking. Where AI adds real leverage and where it still falls short. 💬 Open Community Discussion - This isn't a one-way presentation. Bring your questions, your use cases, and your skepticism. AGENDA 5:30 PM - Doors open - pizza and networking 6:15 PM - Welcome and introductions 6:25 PM - 2026 AI in CX research review and open discussion 6:50 PM - AI Tools for Experience Design 7:20 PM - AI Tools for Experience Management (XM) 7:50 PM - Community discussion, Q&A, what's next 8:00 PM - Discussion closes 8:30 PM - Doors close WHAT TO BRING 💻 Laptop recommended if you want to follow along. Not required to participate. We'll be sharing some tools live, but this is not a demo or sales pitch. We're totally agnostic when it comes to tool choice. It would be helpful for you to have have free accounts set up in advance: Claude (free plan is fine), Google for Gemini and NotebookLM, ChatGPT, Perplexity. If you can access and install an AI native broswer like Comet that is helpful as well. LOCATION: Improving — 11675 RAinwater Dr., Alpharetta, GA COST: Complimentary. CAPACITY: 60 seats. Please only register if you plan to attend in person. As always, food and drink, engaging conversation, and incredible company will all be provided! We look forward to seeing you there! YOUR HOSTS Mark Michelson is the Region Director (South Central US) for The AI Collective and Founder of the Atlanta chapter, which he grew from 0 to 4,000 members in 11 months. He is the Founder and CEO of Threads Marketing Research & Strategy and Stitchs AI Training & Solutions, with 42 years of practice across qualitative and quantitative research, CX design and measurement, and customer discovery. He co-founded MSPA-Global.org in 1997, founded the Atlanta CXPA chapter, served as a CXPA Regional Advisor from 2011 to 2023, and produced CX Forums and CX Talks across 8 U.S. markets from 2016 to 2024. linkedin.com/in/michelson Carie Buchanan brings more than 30 years of customer experience leadership to the room. She has served as Chief Experience Officer at Popmenu, Chief Customer Officer at Pluralsight, and RVP of Customer Success at Salesforce, with additional experience at Google and Microsoft. Carie is based in Atlanta and is known for a human-first approach to CX leadership that puts real customer understanding ahead of everything else. linkedin.com/in/cariebuchanan Curt (CJ) Johnson is a certified customer experience professional (CXPA) and brand and partnerships strategist with deep experience across consumer brands, automotive, hospitality, retail, telecom, and digital content. He is VP of Brand Partnerships at rEvolution and hosts the monthly AI+CX Coffee in Alpharetta each month.. CJ brings a brand strategy lens to CX that bridges marketing, experience design, and customer relationship building. linkedin.com/in/cjbrandstechandpartnerships Free. Register to hold your spot. Please be advised: Unfortunately, space is very limited at these community events and we can not always accept everyone we would like to. If you are not accepted to this event, please keep applying! We appreciate your application tremendously and we are looking forward to seeing you at a future event very soon! The AI Collective is a global non-profit building the human layer for the AI era. We unite 250,000+ leaders, builders, and stakeholders across 200+ forums worldwide to democratize the frontier, build trust, and coordinate how society navigates the rapid acceleration of technological progress. All attendees and organizers at events affiliated with The AI Collective agree to our privacy policy and are subject to our code of conduct. **Lien de l'évènement :** [https://luma.com/aic-at-6-10](https://luma.com/aic-at-6-10) ### Pays `#United States` ### Continent `#North America` **Médias associés :** [Média 1](https://80954c1d.sibforms.com/serve/MUIFABojU8UBbDiX_TdcGa7Wv5VMoVB_nBZ92mkLkGlS1pJLpP7s-pVJusyN-7cG9KPrSuv3fv7TmXwuw_AoyNUShR8jZhmNDgUbZPJO2V5xYXlNz4YXOTjSb8X7Lj7PRIPzgzEWlLbA4f4uw_F8RM51EUsjSfQQko0qaby98GHMdYJVWLIXd5JzzaXBGmqN2CcYOFuqnbnaYEnw) ## event_id evt-dO1MnhjV3TF4fif@events.lu.ma ### Outils `#Claude` --- ### Navigation pour IA - [Index de tous les contenus](https://ai-memory.io/llms.txt) - [Plan du site (Sitemap)](https://ai-memory.io/sitemap.xml) - [Retour à l'accueil](https://ai-memory.io/)