# Hands-on Workshop: Build AI Customer Agents that remember and resolve issues
**Date de l'événement :** 10/07/2026
* Publié le 10/07/2026

### Date
10/07/2026

### Galerie d'image
![1.png](https://firebasestorage.googleapis.com/v0/b/memory-ai.appspot.com/o/prod%2FrKxsdSTpqCfzIFY8Y2hg%2FprojectsMedias%2FtjX4MHwaFNOZ965aNlG6%2Fthumbs%2F1_1600x900.png?alt=media&token=e99177bc-835f-41a7-8714-b3540843c1ae) 

### Ville
`#New York` 

## Description
Bring one real customer conversation use case. Leave with a practical AI pilot plan for chat, voice, WhatsApp, CRM, and human handoff.  
Most companies don’t need another AI demo.  
They need to know which customer conversations are worth automating, which ones should stay human, and how to launch an AI agent pilot without creating a bad customer experience.  
In this hands-on workshop, you’ll bring one real support, sales, onboarding, scheduling, billing, or service workflow from your business and redesign it for the AI era.  
Together, we’ll map the conversation, identify where AI can help, define the handoff to human teams, choose the right channel, and create a simple pilot plan you can actually use.  
This is not a coding class - no coding experience needed. It is a practical working session for teams exploring how AI agents can improve customer conversations.  
What you’ll work on  
Pick the right first customer conversation for AI  
Create agents for Text or Voice - look at nuances between different channels - chat, voice, WhatsApp, web, or human handoff  
Map the customer journey from first message to resolution  
Define what the AI should answer, ask, remember, or escalate  
Identify the data, knowledge base, CRM, or support tools needed  
Create test cases for bad answers, escalation failures, and edge cases  
Define success metrics like resolution rate, response time, CSAT, QA, and cost per contact  
Leave with a 30-day roadmap for piloting AI agents for your company or startup  
Who it’s for  
This workshop is designed for:  
CIOs and technology leaders exploring AI pilots  
Product managers designing AI-powered workflows  
CX and support leaders improving customer operations  
Call center and contact center teams  
Startup founders building or evaluating voice/chat agents  
Operators who want practical AI use cases, not hype  
No coding experience is required.  
What you’ll leave with  
By the end, you’ll have a clear plan for deploying customer conversations agents pilot for your company.  
Agenda  
4:30pm - 5pm arrive and network, pizza and snacks  
5:00pm - 7:00pm workshop  
7:00pm - 7:30 Network, ask questions, make friends  
  
Topics for Workshop  
1\. What makes a good AI customer conversation  
A quick teardown of bad bots, useful agents, and strong human handoff. How to monitor agents in real-time, or get alerts.  
2\. Pick your use case, common use cases for AI  
Score one real customer conversation based on volume, pain, risk, data readiness, and business value.  
3\. Map the flow  
Design what the customer says, what the AI should do, when it should ask questions, and when it should escalate.  
4\. Choose the channel and agent goals  
Decide whether the workflow belongs on chat, voice, WhatsApp, web, SMS, or on Slack with your human support team.  
5\. Design the handoff (Memory)  
Define when the AI stops, what the human receives, and how the customer avoids repeating themselves.  
6\. Test before launch  
Create test cases for hallucinations, policy mistakes, angry customers, missing data, voice interruptions, and failed escalations.  
7\. Build your 30-day pilot plan  
Turn the workflow into a simple implementation brief your team can use after the workshop.  
  
Hosted by Chanl AI and Fabrik  
Chanl AI is building infrastructure for AI-powered customer conversations across chat, voice, and human teams.

**Lien de l'évènement :** [https://luma.com/event/evt-Y2YXvQK9gkuD10R](https://luma.com/event/evt-Y2YXvQK9gkuD10R)

### Pays
`#United States` 

### Continent
`#North America` 

**Médias associés :**
[Média 1](https://80954c1d.sibforms.com/serve/MUIFABojU8UBbDiX_TdcGa7Wv5VMoVB_nBZ92mkLkGlS1pJLpP7s-pVJusyN-7cG9KPrSuv3fv7TmXwuw_AoyNUShR8jZhmNDgUbZPJO2V5xYXlNz4YXOTjSb8X7Lj7PRIPzgzEWlLbA4f4uw_F8RM51EUsjSfQQko0qaby98GHMdYJVWLIXd5JzzaXBGmqN2CcYOFuqnbnaYEnw) 

## event_id
evt-Y2YXvQK9gkuD10R@events.lu.ma

### Outils
`#WhatsApp` 

### Selection
`#Agents` 



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